Fractional Operations

Too big to run from your head.
Not ready for a full-time ops manager.

Senior operations leadership on a retainer: the systems, the follow-through, and the numbers, a few days a month, every month.

What is fractional operations management?

Fractional operations management gives your company a senior operations leader for a set number of days per month, typically two to five, instead of a full-time hire. The fractional leader installs the operating rhythm, documents your processes as SOPs, builds the KPI dashboard, and runs the follow-through, while you keep ownership of every decision.

  • Who it fits: owner-led companies that are small and mid-sized, roughly 5 to 50 people, too big to run from one head, not ready for a full-time senior ops hire.
  • What it costs: a monthly retainer scoped in days, a fraction of the cost of a full-time operations manager, quoted privately as three options after the diagnostic.
  • What you get: ten lanes of operations work under one retainer, itemized below.
01

The operating rhythm

A monthly cadence your company runs on: priorities set, owners assigned, follow-through checked. The discipline of an operations executive without the payroll of one.

02

Systems, installed

Quoting workflows, scheduling boards, job costing, onboarding checklists, built with your team, documented as SOPs, improved as they're used. Lean Six Sigma applied, not presented.

03

The five numbers

Most owners fly blind between year-ends. We install a one-page monthly dashboard, the handful of numbers that actually predict your cash and capacity, and review it with you.

04

Exit and succession readiness

Every SOP written and every reduction in owner-dependence is readiness the business builds over time. Owners who later decide to sell or hand over start years ahead, and already know the team who did the work. It is a capability inside the retainer, not a separate service.

+Everything under “operations,” itemized

“Operations” is a big word that hides the actual work. Here is what it means when we run it for you, ten lanes, one retainer. Most owners need three or four to start.

Operating rhythm & accountability

  • Weekly and monthly management meetings, designed and run
  • A priority board with owners and due dates
  • Quarterly goals, tracked to done
  • An owner’s scorecard so nothing quietly slips

Read the full guide →

Process documentation (SOPs)

  • Current-state mapping of how work really flows
  • One-page SOPs: quoting, fulfillment, invoicing, purchasing, onboarding
  • Checklists, templates and work instructions
  • A living SOP library your team keeps current

Read the full guide →

Process improvement (Lean Six Sigma)

  • Bottleneck and waste diagnosis
  • Cycle-time and lead-time reduction
  • Error, rework and quality fixes
  • Cross-training and capacity balancing

Read the full guide →

Numbers, KPIs & dashboards

  • A one-page monthly KPI dashboard
  • Job costing and margin by product or customer
  • Cash-flow and capacity visibility between year-ends
  • Budgets, forecasts and variance reviews

Read the full guide →

Systems, tools & AI automation

  • CRM and job-management selection and setup
  • Intake → quote → schedule → invoice workflows
  • AI automations: lead research, proposal and report drafting, inbox triage, data entry
  • Automated reporting so the dashboard fills itself

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People & organization

  • Org chart, role clarity and decision authorities
  • A hiring system: scorecards, structured interviews, 30/60/90 onboarding
  • Building the number-two who can run it without you
  • A simple one-to-one and performance cadence

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Customer & service operations

  • Customer-journey mapping, first contact to resolution
  • Response-time and service standards (SLAs)
  • Complaint and rework handling that closes the loop
  • Call-centre, dispatch and scheduling optimization

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Controls, compliance & records

  • Approval limits and spend controls
  • Policy and procedure documentation
  • Record-keeping and audit-readiness (built by a former CRA auditor)
  • Vendor, contract and document organization

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Bilingual & growth projects

  • Operations delivered fully in French or English
  • New-location, new-service and expansion launch playbooks
  • Market-entry and feasibility studies
  • Post-acquisition integration support

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Corporate culture

  • Stated values turned into observable, coachable behaviours
  • Hiring and onboarding standards that set the bar on day one
  • Accountability norms so the team holds the line without you
  • Retention basics that keep the people who carry the standard

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You don’t buy all of this at once. We start where it hurts most, install the operating rhythm, and add lanes as the business is ready, all inside one monthly retainer. Delivered in English or French.

?Common questions
How is this different from a business coach?

A coach advises you. We operate with you: the SOPs get written, the dashboard gets built, the meeting gets run. Advice is included; implementation is the product.

How much of your time do we get?

Engagements are scoped in days per month, not hours, typically two to five, matched to what the operating rhythm needs. You'll always know the cadence in advance.

What size of company is this for?

Owner-led companies that are small and mid-sized, roughly 5 to 50 people, big enough that the owner's head can't hold it all, not yet big enough to justify a full-time senior operations hire.

Is there a minimum term?

Engagements are month-to-month after an initial ninety days, long enough to install the rhythm, short enough that we re-earn the retainer constantly.

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